Terms & Conditions
We’ve set out our T&Cs to be as clear as possible.
All prices are displayed in GBP and are inclusive of UK VAT, at the current rate. We will endeavour to display the correct prices at all times but occasionally errors do happen and we reserve the right to change this on our website accordingly.
We accept payment via PayPal. Please contact us if you wish to pay by cheque and we will issue you an invoice.
We aim to dispatch within 24 hours of payment being made. Orders can take 3-5 days using free standard delivery in the UK. Alternate and faster methods can be selected by you at time of checkout. Unfortunately, if there is loss or damage from a delay in delivery, we can’t accept liability. We therefore recommend you choose the posting option carefully at checkout if the item is of high importance or needed by a certain date. Our current postage and packaging prices are detailed on our website under Delivery & Returns. The customer is responsible for any customs or duty obligations (if any) if ordering from outside of the UK.
The customer has the right to cancel their order, unless the goods have already been dispatched.
Returns & Refunds
If the goods are faulty, please let us know, return the items to us and we will reimburse you, or send replacement goods, depending on your preference.
If you simply change your mind and want to return your items, these can be returned within 30 days of receipt if they are received back unused and ‘as new’ in their original packaging, including your name and contact details. You will need to pay the return shipping and shipping is non-refundable. Please notify us of your intent to return the item within 14 days, so we know it’s on its way.
Refunds will be issued within 7 days of receipt of the goods. Please allow time for your credit card company or bank to post this into your account.
Unfortunately, we cannot be held liable for returns that don’t reach us or get damaged on route. Please obtain Proof of Purchase from the Post Office, just in case.
Contact details: firstname.lastname@example.org
Tripster & Smith
5 Rushcroft Close
SN16 9YJ, UK
Each of our blankets and accessories are made of the finest natural materials. Each will be slightly unique, and the sizes are very close approximations. We have placed lots of close-up photos for you to view the items as best as possible. We have also produced care guidelines for you to follow to prevent damage to your goods.
We will request certain contact details from you when you make an order with us. This personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment, and to make the process as smooth as possible.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
The website is owned by Tripster & Smith and is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
Your data is stored through Shopify’s data storage and databases and the general Shopify application. They store your data on a secure server behind a firewall.
When you make a payment your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction; after that is complete, your purchase transaction information is deleted.
Our Email Newsletter
If you sign up to our newsletter we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you at any time, by contacting us at email@example.com or mailing us at: Tripster & Smith, 5 Rushcroft Close, Malmesbury, SWD, SN169YJ, United Kingdom
Disclosure of Personal Data
We keep your data private and do not sell it on. We may disclose your personal data:
- If we sell our business.
- To our service providers, such as Paypal, as strictly necessary for the payment gateway to function
- In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of persons.
We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which we may hold or process about you.
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
- Strictly necessary cookies - These are cookies that are essential to the operation of our website.
- Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies - These cookies are used to recognise you when you return to our website.
- Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
- The IP address of your computer.
- The referring website from which you have got to our website from.
The reasons for this are:
- To make ongoing improvements to our website based on this data.
- To see our most popular sources of business.